Troubleshooting

LED indicators

The Efento Gateway is equipped with four LEDs that provide visual feedback about the device’s status. These LED indicators help you monitor the gateway’s operation and identify issues quickly.

The meaning of each LED color and blinking pattern is described below:

Blue – quickly blinking	The gateway is connected to the mobile app and ready for configuration.
Blue – slowly blinking	The device is trying to establish a network connection. If this step is taking too long, check the Ethernet cable to ensure it’s securely connected.
Blue – constant	The gateway is connected to a network.
Orange – quickly blinking	The gateway is in configuration mode and waiting for a connection with the mobile app.
Orange – slowly blinking	No loggers are currently within the gateway’s range.
Orange – single blink	The gateway button has been pressed.
Green – blinking	The gateway is actively communicating with the server.
Green – constant	Communication with the server completed successfully.
Red – constant	An error has occurred. Contact support at help.efento.io.
All LEDs blinking sequentially	The device is powering off, resetting to factory settings, or clearing memory.
All LEDs flashing simultaneously	Critical error. Contact support at help.efento.io.

Troubleshooting using the Status Page

Most issues can be quickly identified and resolved by reviewing the information shown on the Status page. In general, communication problems between the gateway and Efento Cloud or a custom server are caused by either network configuration errors or server-side issues. Follow the steps below to diagnose and resolve the problem:

1. Start by connecting to the gateway and checking the Status page. Review the Network and Server Status fields and address any issues indicated there.

2. If you cannot access the gateway through its IP address, try pinging it. If the gateway does not respond, it may be using a different IP address than expected. In this case, restore the factory default settings and configure the device again.

3. If network settings appear correct (Network Status = OK) but communication with the server still fails verify that your firewall settings allow communication with all required Efento services / your custom application.