Notification manager

The Notification Manager allows Administrators to assign users to receive organization-level notifications regarding critical resources and statuses within Efento Cloud.

Types of notifications

The following notifications can be configured:

• Low SMS / Phone Call Balance: Alerts when the remaining SMS or phone call credits fall below the threshold defined in the Low SMS / phone calls balance notification threshold settings.

• Resource is about to expire

  • License Expiration: Notifies when a license assigned to a sensor is approaching its expiration date or has expired.

  • SIM Card Expiration: Alerts when a SIM card installed in an Efento NB-IoT sensor is close to expiring.

  • Sensor Calibration Reminder: Sends a reminder when a sensor’s calibration date (defined during sensor setup) is due.

• Phone number removal: Notifies when a user assigned to an alarm rule with SMS or phone call notifications has removed their phone number from their profile, preventing delivery of alerts.

Adding users to notifications

To assign users to a notification type, click Add recipients + and select the users who should receive the notification by checking the corresponding box next to their name.

To remove a recipient from notifications, simply uncheck the box next to the user’s name.

All notifications are sent via email to the addresses specified in the users’ profiles and are triggered automatically when the corresponding condition occurs, such as an approaching license expiration, a calibration due date, or a low SMS/phone call balance.

Low SMS / phone call balance notification threshold

Efento Cloud can automatically notify selected users when the remaining number of SMS messages or phone calls falls below a specified threshold. By default, notifications are sent when the balance drops below 10, and repeated alerts are sent when it reaches 5 and 0.

You can adjust the threshold value in the Notification manager. To do this enter the desired value in the Low SMS / Phone Calls Notification Threshold field.

Efento Cloud sends notifications at four key points:

1. When the number of available messages or calls reaches the set threshold.

2. When the balance falls to 50% of the set threshold.

3. When the balance falls to 25% of the set threshold.

4. When the balance reaches 0, indicating no remaining SMS messages or phone calls.

These notifications help ensure that critical alerts continue to reach users without interruption.