Adding Bluetooth sensors

To add sensors, open the Organisation Settings menu. You must have Administrator or Manager permissions to perform this action.

Before you start

Before adding sensors, ensure that:

• A gateway (either Ethernet or LTE) has been configured and is active. Additionally, the sensors must be within range of the gateway (approximately 30 meters indoors and up to 80 meters in open spaces) to ensure successful connection.

• You have a valid sensor licence to add sensors, which can be obtained by entering an activation code. If you did not add the activation code during onboarding, you can do it at any time in the Licence Manager section.

Adding sensors

Click the Add button next to the Sensors field to begin adding a sensor. From the list provided, select the desired sensor and assign it a custom name (by default, all new sensors are named "New Sensor"). The sensor’s name, together with its serial number, will be displayed on the platform. Next, specify the location for the sensor. Once all details are entered, click Save to complete the addition of the sensor.

The sensor can be renamed or relocated at any point in time. For a comprehensive guide on how to do this, refer to the Sensor Configuration section.

Calibrated sensors

Sensors can be purchased with calibration service. If you order a calibrated device, the calibration certificate will be automatically available in Efento Cloud. When adding a calibrated sensor to the platform, you will be notified that it comes with a calibration certificate. You can also choose to set a reminder to alert you when the sensor requires recalibration. This feature is optional but convenient, as it helps ensure your devices remain accurate without having to remember calibration dates manually.

Custom formulas / custom measurement types

Efento Cloud enables users to convert raw sensor measurements, such as pulse counts, current (4–20 mA), or voltage (0–10 V) readings, into easily understandable physical values, making it simpler to interpret the results within the platform.

Additionally, the platform allows you to create custom measurement types. These can be used to transform raw data into meaningful units, for example, converting pulse counts into visitor numbers or 4–20 mA readings into wind speed.

If you are adding a sensor that will use formulas or a custom measurement type, ensure that Channel Redefinition mode is enabled.

Troubleshooting

When adding Bluetooth sensors to Efento Cloud, you may encounter issues with sensor detection. Use the following guidance to resolve common problems:

• I don’t see any available sensors to add:

  • Ensure the gateway is powered on and properly connected.

  • Confirm that the sensors are within the gateway’s range (approximately 30 meters indoors or 80 meters in open space).

• I see some sensors, but one of them is missing

  • Make sure the sensor is powered on - the plastic protective covers has been removed.

  • Verify that the sensor is within the range of the gateway.

  • Ensure the sensor has not already been added to another Organisation, as this may prevent it from appearing in your list.

If problems persist after these steps, consult the support team at help.efento.io for further assistance.